Return & Refund Policy

At Nordic Rail Solutions NRS ApS, we want you to be satisfied with your purchase. Please review our return and refund policy below.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must be:

• In the same condition as when you received it

• Unworn or unused

• In its original packaging

• Returned with all original tags, where applicable

• Accompanied by a receipt or other proof of purchase

To request a return, please contact us at winai10112507@gmail.com before sending your item back.

Once your return request has been reviewed and accepted, we will provide you with return instructions, including information on how and where to send your package. Where applicable, we will also provide a return shipping label.

Please do not send products back without contacting us first. Returns sent without prior authorization may not be accepted.

Return Address

Nordic Rail Solutions NRS ApS
Lyngby Hovedgade 10C
2800 Kongens Lyngby
Denmark

Email: winai10112507@gmail.com
Phone: +45 31 82 47 65

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If your item arrives damaged or defective, or if you receive an incorrect item, please contact us as soon as possible at winai10112507@gmail.com.

Please provide your order information and details of the issue so that we can review the matter and determine an appropriate solution.

Non-Returnable Items

Certain products may not be eligible for return, including:

• Perishable goods, such as food, flowers, or plants

• Custom-made, personalized, or special-order products

• Personal care or beauty products where returns are not appropriate for hygiene reasons

• Hazardous materials

• Flammable liquids or gases

• Gift cards

Please contact us before initiating a return if you are unsure whether your item is eligible.

Unless otherwise required by applicable law, sale items may not be eligible for return.

Exchanges

If you would like a different product, size, or variation, the fastest option is generally to return the original item.

Once the return has been accepted, you may place a separate order for the replacement item.

European Union Right of Withdrawal

If your order is covered by applicable European Union consumer protection laws, you may have the right to withdraw from your purchase within 14 days without providing a reason.

The withdrawal period generally begins when you, or a third party designated by you other than the carrier, receives the goods.

To exercise your right of withdrawal, please contact us at winai10112507@gmail.com within the applicable withdrawal period.

Products should be returned in accordance with applicable legal requirements. Your statutory consumer rights are not affected by our voluntary 30-day return policy.

Refunds

Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.

If your refund is approved, it will be issued to your original payment method within 10 business days.

Please note that your bank, credit card provider, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since we confirmed that your refund was approved and you have not received it, please contact us.

Contact Us

For questions about returns, refunds, damaged products, or this policy, please contact:

Nordic Rail Solutions NRS ApS
Lyngby Hovedgade 10C
2800 Kongens Lyngby
Denmark

Email: winai10112507@gmail.com
Phone: +45 31 82 47 65