Shipping policy
Shipping Policy
Effective Date: August 24, 2026
Thank you for shopping with Nordic Rail Solutions NRS ApS.
This Shipping Policy explains our order processing, shipping, delivery, tracking, customs, and related procedures. Please review this policy before placing an order through our online store.
By placing an order with us, you acknowledge that your order and its delivery are subject to this Shipping Policy, our Return & Refund Policy, and any mandatory rights available to you under applicable consumer law.
1. Shipping Destinations
We currently offer shipping to the following countries:
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Spain
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Portugal
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Bulgaria
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Greece
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Romania
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Austria
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Italy
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Croatia
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Estonia
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Lithuania
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Latvia
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Germany
Shipping availability may vary depending on the product, delivery address, warehouse availability, carrier restrictions, customs requirements, and other logistical circumstances.
If we are unable to ship a particular product to your selected destination, this may be indicated during checkout or communicated to you after your order has been placed.
We reserve the right to restrict delivery to certain destinations where reasonably necessary due to legal requirements, carrier restrictions, customs regulations, or operational considerations.
2. Shipping Fees
Standard Shipping: FREE
Unless otherwise stated on the relevant product page or during checkout, we currently provide free standard shipping to the destinations listed in this Shipping Policy.
Additional charges may apply to optional or special delivery services, remote locations, customs duties, import taxes, or other charges imposed by third parties or government authorities.
Where such charges are known to us before checkout, we will provide relevant information where reasonably possible.
3. Order Processing
Orders are generally processed within:
3–5 business days after payment confirmation.
Processing may include payment verification, inventory confirmation, preparation, picking and packing, shipping documentation, and transfer of the package to the applicable carrier.
Our normal processing days are Monday through Friday, excluding applicable public holidays.
Orders placed during weekends or public holidays will generally begin processing on the next business day.
Processing may take longer during holidays, promotional events, periods of high demand, or other unexpected operational circumstances.
4. Estimated Delivery Times
Our current estimated delivery schedule is:
Order Processing: 3–5 business days
Shipping Time: 5–8 business days
Estimated Total Delivery Time: 5–13 business days
Standard Shipping Fee: Free
Primary Carriers: UPS / FedEx
Delivery times are estimates and are not guaranteed delivery dates.
Actual delivery times may vary depending on the destination, carrier, customs procedures, public holidays, weather, transportation conditions, and circumstances outside our reasonable control.
5. Shipping Carriers
We generally use established shipping providers, including:
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UPS
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FedEx
The carrier selected for your order may depend on your delivery destination, product characteristics, warehouse location, package dimensions or weight, carrier availability, and shipping route.
Where reasonably necessary, we may use another reputable shipping provider.
6. Shipping Confirmation and Tracking
Once your order has been processed and transferred to the carrier, we will generally send a shipping confirmation to the email address associated with your order.
The confirmation may contain your:
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Order number;
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Shipping date;
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Carrier;
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Tracking number; and
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Tracking information or tracking link.
Tracking information is generally available within approximately 24 hours after shipment.
In some cases, tracking information may require up to 72 hours to become active or display movement in the carrier's system.
If tracking information does not update after a reasonable period, please contact us.
7. Delivery Information
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please verify your:
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Full name;
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Street address;
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Apartment, unit, or suite number, where applicable;
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City;
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Postal code;
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Country; and
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Telephone number, where required.
If you notice an error in your delivery information after placing an order, please contact us as soon as possible.
We will make reasonable efforts to update the address if the order has not yet been shipped.
Once an order has been shipped, we cannot guarantee that the delivery address can be changed.
8. Incorrect Delivery Addresses
Nordic Rail Solutions NRS ApS is not responsible for delivery problems caused by materially incorrect or incomplete shipping information supplied by the customer, except where otherwise required by applicable law.
If a carrier provides an address correction, rerouting, or redirection service after shipment, additional carrier charges may apply.
Where permitted by applicable law, such additional costs may be the responsibility of the customer.
9. Delivery Attempts
Depending on the destination and carrier, one or more delivery attempts may be made.
If delivery cannot be completed, the carrier may:
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Attempt delivery again;
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Leave the package at an authorized location;
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Hold the package at a local collection point or facility;
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Request additional delivery instructions; or
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Return the package to the sender.
Customers should monitor tracking information and respond promptly to relevant carrier notifications.
10. Delivery Delays
Occasionally, deliveries may be delayed for reasons outside our reasonable control.
Potential causes include:
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Severe weather;
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Natural disasters;
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Customs inspections or clearance;
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Carrier delays;
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Transportation disruptions;
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Public holidays;
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High seasonal shipping volumes;
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Incorrect or incomplete addresses;
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Government restrictions; or
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Other unforeseen circumstances.
If your order appears to be significantly delayed, please contact us with your order number and tracking information.
We will make reasonable efforts to assist you in obtaining the latest available shipping information.
11. Lost or Missing Packages
If tracking indicates that your package has been delivered but you cannot locate it, please check the delivery location, household members, neighbors, building management, and any available carrier delivery information.
You may also contact the applicable shipping carrier directly.
If you are still unable to locate your package, please contact us.
We may request additional information and work with the carrier to investigate the shipment where appropriate.
12. Damaged Packages
Please inspect your package and products promptly after delivery.
If a package or product arrives damaged, contact us as soon as reasonably possible.
We may ask you to provide:
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Order number;
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Product details;
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Description of the damage;
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Photographs of the package;
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Photographs of the shipping label;
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Photographs of the affected product; and
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Other information reasonably necessary to evaluate the issue.
Please retain the original packaging until the matter has been resolved.
Depending on the circumstances and your applicable legal rights, an appropriate solution may include replacement, repair, replacement components, partial refund, full refund, or another suitable remedy.
13. Incorrect or Missing Products
If your shipment contains an incorrect product or an item is missing, please contact us promptly.
Please provide your order number, information about the affected product, a description of the issue, and photographs where appropriate.
We will review the matter and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
14. Multiple Shipments
Orders containing multiple products may occasionally be divided into separate shipments.
This may occur because of product availability, different fulfillment locations, package dimensions, carrier requirements, or other logistical considerations.
You may therefore receive multiple shipping confirmations and tracking numbers for a single order.
You will generally not be charged additional standard shipping fees solely because we divide an order into multiple shipments.
15. Order Cancellations
Before Shipment
If you wish to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests before the order has been dispatched.
After Shipment
Once an order has been dispatched, we may no longer be able to cancel the shipment.
If you no longer wish to keep the product, you may need to receive it and then follow the applicable return procedure.
Nothing in this section affects any mandatory cancellation or withdrawal rights available to you under applicable consumer law.
16. Order Modifications
Before shipment, you may contact us to request changes to your order, including changes to product quantities or delivery information.
We will make reasonable efforts to accommodate your request.
However, changes may no longer be possible once an order reaches an advanced stage of processing or has been dispatched.
17. Customs Duties and Import Taxes
Depending on the destination and circumstances of the shipment, international orders may be subject to customs duties, import taxes, customs clearance fees, brokerage fees, handling fees, or other charges imposed by authorities or third parties.
These charges are determined by the relevant authorities and applicable laws.
Nordic Rail Solutions NRS ApS does not control charges imposed independently by customs authorities or other third parties.
Unless expressly stated otherwise during checkout, responsibility for applicable customs duties, taxes, and other charges will be determined in accordance with the terms presented at checkout and applicable law.
18. Customs Clearance
International shipments may be inspected or processed by customs authorities.
Customs procedures may increase delivery times.
If customs authorities or the carrier request additional information or documentation from you, please respond promptly to help avoid unnecessary delays.
Nordic Rail Solutions NRS ApS is not responsible for delays caused solely by customs authorities or government procedures outside our reasonable control, except where applicable law provides otherwise.
19. Refused or Undeliverable Packages
A package may be returned to us if:
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The delivery address is incorrect or incomplete;
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The recipient cannot be reached;
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Delivery notifications are not answered;
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The package is not collected;
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Delivery is refused; or
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The carrier otherwise determines that the shipment is undeliverable.
Returned shipments will be handled in accordance with our Return & Refund Policy and applicable consumer law.
Where legally permitted, reasonable costs directly resulting from an unsuccessful delivery attributable to the customer may be taken into account when processing the return.
20. Remote and Restricted Locations
Certain remote areas, islands, territories, or other locations may have limited shipping availability or require additional delivery time.
If a carrier cannot deliver to your selected address, we may contact you to request an alternative delivery address or offer another appropriate solution.
If delivery is unavailable and your order cannot be fulfilled, the order will be handled in accordance with applicable law.
21. Shipping Restrictions
Certain products may be subject to legal, safety, transportation, carrier, or customs restrictions.
If a product cannot legally or reasonably be shipped to your selected destination, we may cancel the affected order and issue any applicable refund.
22. Business Days
For the purposes of this Shipping Policy, "business days" generally means Monday through Friday, excluding applicable public holidays.
Weekends and public holidays are generally excluded when calculating estimated processing times.
Carrier schedules and public holidays may vary by destination.
23. Circumstances Beyond Our Control
Shipping and delivery may be affected by circumstances outside our reasonable control, including severe weather, natural disasters, transportation disruptions, government actions, strikes, port closures, customs restrictions, carrier interruptions, power outages, cybersecurity incidents, epidemics, or similar extraordinary events.
Where such circumstances arise, we will make reasonable efforts to minimize disruption and provide available information to affected customers.
Nothing in this section limits rights that cannot be excluded under applicable law.
24. Returns and Refunds
Shipping matters involving returns, exchanges, refunds, defective products, damaged products, or incorrect items may also be governed by our Return & Refund Policy.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Nothing in this Shipping Policy limits any mandatory consumer rights available under applicable law.
25. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping providers, delivery areas, fees, processing times, fulfillment procedures, customs requirements, business practices, or applicable laws.
When we make changes, we will update the effective date displayed at the beginning of this policy.
We recommend reviewing the current Shipping Policy before placing an order.
26. Contact Us
If you have questions regarding an order, shipping, delivery, tracking, customs, or other shipping-related matters, please contact us:
Nordic Rail Solutions NRS ApS
Formerly known as BELAM ApS
Address:
Lyngby Hovedgade 10C
2800 Kongens Lyngby
Denmark
Email: winai10112507@gmail.com
Phone: +45 31 82 47 65
27. Company Information
Legal Company Name: Nordic Rail Solutions NRS ApS
Former Name: BELAM ApS
Country of Registration: Denmark
Business Address: Lyngby Hovedgade 10C, 2800 Kongens Lyngby, Denmark
Registration Date: 19 May 2014
Email: winai10112507@gmail.com
Phone: +45 31 82 47 65
Shipping Information
Standard Shipping: Free
Order Processing Time: 3–5 business days
Estimated Shipping Time: 5–8 business days
Estimated Total Delivery Time: 5–13 business days
Primary Shipping Carriers: UPS / FedEx